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SHIPPING & RETURNS

Shipping Policy For Cosmetics

 

We are proud to say that we ship worldwide. We always aim to process orders in the quickest time possible, this is usually within 1-2 days however during busier holiday periods it may take up to 2-3 days to process your order, we appreciate your patience with you receiving your items.

 

  • UK Shipping flat rate - Tracked delivery £3.99

  • International shipping flat rate - International Signed For delivery £10.00

  • Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

  • We process orders for shipping on working days only (Monday through Friday, excluding bank and other holidays).

  • We will take all reasonable care to ship to the address given, however we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry or courier failures.

Will I be charged customs and import charges?

Orders being placed for delivery outside of the UK may be subject to customs charges or import duties which are levied by the importing country at the time the delivery arrives in your country.

These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country).

 


Return & Exchange Policy For Cosmetics

 

  • Due to the nature of these products being cosmetics, for health & safety reasons and guidelines on cosmetics we are unable to offer a refund unless they are sealed in their original packaging and not used.

  • The makeup brushes are open to returns within 14 days of purchase provided they are in original condition and have not been used. We will inspect the brushes on return to ensure they are unused prior to issuing any refund.

  • Please allow up to 14 days for any refund.

  • We reserve the right to refuse any refund.

  • Any postage costs for returned/unwanted items are at the customers expense, please use recorded delivery as proof of postage.

  • Any damages or issues related to your orders need to be reported within 24 hours of receipt. For damaged items please send an image and explanation of the damage and we will try to our best to help.

  •  You have 14 days to return an order after receiving it.

  •  If the items are being returned because they are faulty, please read Faulty items section.

Damaged or Faulty items?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please note if your order has been received damaged we request that you report this upon arrival of your order.

We can then assess the damage and arrange a suitable solution for you.

Shipping Policy For Salon Furniture

We only ship to UK mainland. We always aim to contact you as soon as possible, usually within 1-2 days however during busier holiday periods it may take up to 2-3 days. Please note as furniture is bespoke delivery times vary and are approximately 2-3 months, our staff will keep you informed of updates.

 

  • We will take all reasonable care to ship to the address given, however we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry or courier failures.

  • It is important to advise us of any stairs/access issues upon placing the order as this information can be provided to our couriers.

  • On delivery it is your responsibility to check and sign the item.


Return & Exchange Policy 
For Salon Furniture

  • These are bespoke items and are strictly nonrefundable and cannot be exchanged. 

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