SHIPPING & RETURNS

Shipping Policy For Salon Furniture

We only ship to UK mainland. We always aim to contact you as soon as possible, usually within 1-2 days however during busier holiday periods it may take up to 2-3 days. Please note as furniture is custom made delivery times vary and are approximately 4-5 weeks or more, our staff will keep you informed of updates.

 

  • We will take all reasonable care to ship to the address given, however we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry or courier failures.

  • It is important to advise us of any stairs/access issues upon placing the order as this information can be provided to our couriers.

  • On delivery it is your responsibility to check and sign the item.


Return & Exchange Policy 
For Salon Furniture

  • These are bespoke items and are strictly nonrefundable and cannot be exchanged. 

  • We reserve the right to refuse any refund.

  • Any postage costs for returned/unwanted items are at the customers expense, please use recorded delivery as proof of postage.

  • Any damages or issues related to your orders need to be reported within 24 hours of receipt. For damaged items please send an image and explanation of the damage and we will try to our best to help.

  •  You have 28 days to return an order after receiving it.

  •  If the items are being returned because they are faulty, please read Faulty items section.

  • Damaged or Faulty items?

  • We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please note if your order has been received damaged we request that you report this upon arrival of your order.

  • We can then assess the damage and arrange a suitable solution for you.